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Your Local Whitby Team Since 2008

One Whitby team, covering every trade. From a leaking tap to a full renovation, the same people look after your home, and you always know who you are dealing with.

  • Serving Whitby since 2008
  • Gas Safe registered, No. 303376
  • City & Guilds qualified
  • Rated 4.6 on Google
James Eddon, Managing Director of Abbey Group, beside a van with Whitby Abbey behind

Our story

Started on word of mouth, and it stuck

Abbey Group started as Abbey Gas in 2008, when James Eddon set up as a gas and heating engineer in Whitby. He was better at doing the work than at shouting about it, and the business grew the honest way, on word of mouth and repeat customers.

As more people asked whether the team could take on the rest of the job, not just the boiler, Abbey grew into a full multi-trade group and became Abbey Group in 2024. Today one team covers plumbing and heating, renovations, building and joinery, and electrical work, so you have one number to call for the whole house.

That is still the idea behind everything: one local team you can trust, for whatever your home needs.

Meet the team

The people who turn up

Abbey Group is a full-time, multi-skilled local team. These are the people you are most likely to deal with.

The Abbey Group team with their vans in front of Whitby Abbey
The Abbey Group team and the fleet, in front of Whitby Abbey.
  • James Eddon, Managing Director of Abbey Group

    James Eddon

    Managing Director

    Founded the business and still runs the work on the ground.

  • Amy, Operations Manager at Abbey Group

    Amy

    Operations Manager

    Keeps Abbey Group running, coordinating the teams, the schedules and the day-to-day.

  • Natasha, Customer Experience Coordinator at Abbey Group

    Natasha

    Customer Experience Coordinator

    Welcomes customers, manages front of house and coordinates appointments, so every enquiry is looked after from the first call onwards.

  • Richard

    Heating engineer

    James's brother, and our dedicated heating engineer.

  • Mal

    Building projects

    Behind the renovations and structural work.

  • James Fawcett, plumbing at Abbey Group

    James Fawcett

    Plumbing

    Runs the plumbing side of things.

Behind them is a wider team of plumbers, engineers and labourers who make it all happen.

Why one team, one roof

Three trades, three sets of phone calls. Or one.

Most homes need three or four different trades over a year: a plumber, an electrician, someone for the building work. Line them up separately and you spend your time chasing quotes and hoping they turn up in the right order.

With Abbey Group, it is one call. One team who already knows your house, coordinates the trades, and takes responsibility for the whole job. That is easier for you, and it means the work joins up properly.

The four Abbey division marks on the back of a team jacket, beside a van

Credentials you can check

The specifics, not "fully qualified"

  • Gas Safe registered, number 303376. Any gas work is carried out by a Gas Safe engineer, as the law requires.
  • City & Guilds qualified tradespeople. And NAPIT registered for electrical work, signed off to the current wiring regulations.
  • Local to Whitby, serving the area since 2008. The same team, in the same town, for over fifteen years.
  • A registered UK company. With the full company details in the footer of every page.

Where we work

Abbey Group covers Whitby and the surrounding coast and villages:

  • Whitby
  • Sandsend
  • Sleights
  • Ruswarp
  • Robin Hood's Bay
  • Egton
  • Hawsker
  • Goathland
  • Staithes
  • Runswick Bay
  • Scarborough
  • Guisborough

Plus the villages in between, and we are based at 20 Skinner Street, Whitby YO21 3AJ. If you are nearby and not sure whether we reach you, ask.

What people say

About James and the team

Read all our reviews
  • James not only is a great plumber but a really nice guy.
    Beverley Sabine Google review
  • Timely, informative, helpful and a lovely fella. All business should be run like this.
    Ann Mitchell Google review
  • We have had first class service from James today.
    Linda Dent Google review

Questions people ask

Questions about Abbey Group

How long has Abbey Group been established?

Abbey Group has served Whitby since 2008, when James Eddon started the business as Abbey Gas. It grew into a full multi-trade group and became Abbey Group in 2024.

Who runs Abbey Group?

Abbey Group was founded by James Eddon, who still runs the work on the ground, with Amy managing operations and a full-time local team across every trade. You deal with the same local people, not a chain or a franchise.

Are Abbey Group's tradesmen certified?

Yes. Abbey Group is Gas Safe registered under number 303376, our tradespeople are City & Guilds qualified, and our electrical work is NAPIT registered and signed off to the current wiring regulations.

What is the relationship between Abbey Group and Abbeygas?

Abbey Group is the same local team many people in Whitby know as Abbeygas, now covering more than plumbing and heating.

Get to know us properly

The easiest way to see how we work

Our most popular ongoing service is Homecare Plans: your boiler serviced and covered from £9.99 a month, with the same local team looking after you all year.

Or call the Whitby office on 01947 821 374, Monday to Friday, 9am to 4pm.

Before you book

Already booking a service? Turn it into cover for good

The engineer is coming anyway. Start Service Care instead of paying for a one-off visit, and this service is included today, and every year after.

Boiler service, one-off £96
Service Care, from today £9.99 a month, this service included every year

Before you book

Already booking the certificate? Turn it into cover for good

The engineer is coming anyway. Start Landlord Care instead of paying for a one-off check, and next year the certificate is booked in for you so it cannot lapse.

Gas safety check, one-off £162
Landlord Care, from today £13.99 a month, the certificate included every year