AbbeyHome Care
Your boiler serviced, certified and covered by a local Whitby team who turn up fast and do the job properly. You deal with the same people every year, and a real person answers when you call.
Choose your cover
Three plans, and all of them include the same proper annual service. The household-name national providers will happily cover your boiler too, for about double, from roughly £19 to £30 a month, and it is worth keeping an eye on what their cheap first-year deals become in year two. Ours is £9.99, this year, next year and the year after. Most people choose Service Care+, because it covers the parts as well as the labour.
£9.99/month
Your full annual boiler service, gas safety certificate and heating health check, with one free call-out and priority response. The honest plan that keeps your boiler right.
Sign Up Online£19.99/month
Everything in Service Care, plus unlimited call-outs and boiler parts and labour included. If the boiler needs a part, it is covered.
Choose This Plan£34.99/month
Everything in Service Care+, plus central heating and plumbing parts and labour included, and 20% off any other work. The whole home looked after.
Choose This PlanNot sure which fits? Answer three quick questions and we will tell you, or call the Whitby office on 01947 821 374 and we will talk it through honestly.
What £9.99 a month gets you
You save £156.
Parts are quoted separately and we will always tell you the cost before we do the work. Priority response covers weekday call-outs, Monday to Friday, 9am to 4pm.
No minimum term. Cancel any month you like. Full refund if you change your mind within 14 days.
What every plan includes
Whichever plan you choose, the yearly service is the full job, not a token once-over. Every visit includes:
You also get priority response when you need us, and a discount on any other work you have done.
Not sure which one
Three questions, and we will tell you which plan actually fits and what it saves you. It takes about ten seconds.
If you are booking a service anyway
The engineer is coming anyway. Start Service Care instead of paying for a one-off visit, and this service is included today, and every year after, for £9.99 a month.
One breakdown call-out on its own can cost more than a whole year of cover. This way you are never caught out, and never paying for a service twice.
Book My Service and Start CoveredStay because it is working, not because you are stuck. No minimum term, cancel any month you like, and a full refund if you change your mind within 14 days.
And every year you also get
Side by side
| Feature | Service Care£9.99 | Service Care+£19.99 | Ultimate Home Care£34.99 |
|---|---|---|---|
| Full boiler service | Included | Included | Included |
| Gas safety certificate | Included | Included | Included |
| Flue gas analysis | Included | Included | Included |
| Heating filter cleaned | Included | Included | Included |
| Balance of radiators | Included | Included | Included |
| Heating health check | Included | Included | Included |
| Call-outs | 1 free | Unlimited | Unlimited |
| Priority response | Included | Included | Included |
| Discount on future work | 5% | 10% | 20% |
| Boiler parts and labour | Not included | Included | Included |
| Central heating parts and labour | Not included | Not included | Included |
| Plumbing parts and labour | Not included | Not included | Included |
If you let a property, the law says you need a gas safety certificate every year. Landlord Care at £13.99 a month covers the annual service and bundles that certificate, so your paperwork never lapses. Letting more than one property? We will sort cover across the portfolio.
Sign Up OnlineUltimate Commercial Cover looks after all the appliances across your premises, priced from £74.99 a month after a quick site visit. Talk to James and he will set it up around your business.
Why people stay
As always reliable and efficient. They came within hours when I had no heating. They have a home plan that covers servicing and one callout per year taking the sting out of a big bill.
A year on from Abbeygas fitting my boiler it was due a service. As was the boiler fitting the service was seamless from start to finish. Wonderful company to deal with, brilliant engineer and I am very grateful.
Efficient and reliable as always. It's good to know that there is someone you can trust for anything central heating related.
Excellent response when heating system not working, came within hours and carried out the repair. Engineer was friendly and cost was very reasonable.
Timely, informative, helpful and a lovely fella. All business should be run like this.
Very efficient and reliable service. Would certainly use again.
These are the places our covered customers are most often in:
Plus the villages in between, and we are based at 20 Skinner Street, Whitby YO21 3AJ. If you are nearby and not sure whether we reach you, ask.
Questions people ask
Abbey Group boiler cover starts at £9.99 a month for our Service Care plan. That is below what the big national cover providers charge for comparable annual cover, and some of their plans rise sharply after the first year. With us the price stays fair, and it is set by a local team rather than a national call centre.
A single boiler call-out usually starts at over £100, and most home insurance will not cover a breakdown. Cover is worth it if you would rather pay a small fixed amount each month than face a surprise bill, and if you want your annual service handled without having to remember it. For landlords and holiday-let owners, it also keeps the yearly certificate and paperwork sorted.
Once a year. An annual service keeps most manufacturer warranties valid, catches small faults before they turn expensive, and keeps the boiler running safely and efficiently. Every Abbey Group plan includes that yearly service, so it is booked in and handled for you.
Every plan includes a full boiler service, a gas safety certificate, flue gas analysis, a heating filter clean, a balance of your radiators and a heating health check, with priority response and one free call-out. Higher plans add parts and labour cover and unlimited call-outs. The full breakdown is in the comparison table above.
Yes. Our Landlord Care plan at £13.99 a month bundles the annual gas safety certificate landlords are legally required to hold, alongside the full boiler service. Your certification stays current without a separate booking each year. If you only need a one-off certificate, see our Plumbing & Heating page.
Yes. There is no minimum contract and no cancellation fee, so you can cancel at any time by emailing or writing to us. If you cancel within the first 14 days and we have not yet carried out any work or a service, you get a full refund. After that, the plan spreads your annual service across the year, so if you cancel before your next service we cannot refund payments already made or carry out that service. Full terms are in your Homecare plan agreement.
Yes, though the cover depends on how the property is used. A holiday let is treated as a rental, so it needs a Landlord Gas Safety Certificate, priced at £162. Guest houses and B&Bs normally fall under our Ultimate Commercial Cover, priced from £74.99 a month after a site inspection, though this depends on the size and number of appliances.
A one-off boiler service is a single visit you book and pay for each time, usually around £96. A boiler cover plan spreads that yearly service across monthly payments and adds priority response, call-outs and discounts on other work. If you just need a single service or repair, see our Plumbing & Heating page.
Get in touch
Leave your details and we will set up your plan or answer your questions, whichever you need. Step one captures enough for us to follow up, so we can help even if you are still deciding.
Local team, fast response, fair price, and the same people looking after your heating every year.
Prefer a one-off repair instead of a plan? See Plumbing & Heating. Want to know who you are dealing with first? Read our story on About.
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